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Forum Discussion
Cannot Open Excel file and file size is 0 bytes
I have a file in my dropbox but i cannot open it. I use to access that almost every month from PC and andriod but today it is giving me error and I notice the file size is also 0 byte....
Need support to recover.
Hello Nancy,
Thanks for reply.
It is the only file having problem, and rest are fine.
Please note the below link to the file:
Note that the file size is showing as "0"
Attached is the error, when i try to open on PC. I cannot also open it on Andriod and it does not give me any error but a Black Screen.
File name and Size
- Megan
Dropbox Staff
Hi iuhaq72, sorry to jump in and thank you for the screenshots!
Can you check the file version history to see if you can find any past versions of this file there?
While you're at it, feel free to take a look at the events page too. The Events page at www.dropbox.com/events gives you an overview of all activity in your account, including file events (adds, edits, and deletes), as well as adding or removing shared folders.
PS: I've removed your shared link from your reply, in order to avoid any excessive traffic that might attract for your account.
