You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Brylske's avatar
Brylske
New member | Level 2
6 months ago

Can't copy a Dropbox folder to an external drive when using Mac OS

When I try to copy a Dropbox FOLDER to a SanDisk 1TB external drive, I get the message, "The operation can’t be completed because an unexpected error occurred (error code 0)." However, I have no problem copying an individual FILE to the drive. I'm using a Mac with Sonoma OS14.5. Any ideas on how to solve this?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Brylske wrote:

    When I try to copy a Dropbox FOLDER to a SanDisk 1TB external drive, I get the message, "The operation can’t be completed because an unexpected error occurred (error code 0)."


    Is the folder marked as Available offline, along with all of the files within it?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Brylske, thanks for messaging the Community.

     

    Just for clarification, are you copying the entire Dropbox folder itself, or a folder within the Dropbox folder, or are you moving the Dropbox folder using these steps?

     

    This will help me to assist further!

    • Gun_eye's avatar
      Gun_eye
      New member | Level 2

      I keep getting messages that I'm running out of space so I'd like to reduce the number of files in DROPBOX by moving some of the oldest files (which I would not like to lose) to an external drive and deleting from DROPBOX thus leaving more space.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!