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t84a's avatar
t84a
New member | Level 2
3 years ago

Deleting files does not free up space

I deleted about half of my files and then permanently deleted them in the "Deleted Files" section.  It still says I'm about out of space. Is there something else I need to do?
Delete
Quota
Restore
Space and storage
  • t84a's avatar
    t84a
    3 years ago

    It was my SMS backup program.  All solved.

t84a's avatar
t84a
New member | Level 2

Thanks. To clarify, I deleted roughly half of my data and the amount used did not change.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Where did you delete from? Did you remove them from www.dropbox.com/home as well? (i.e. if you did it on your computer have you given it time to sync to the cloud?)

 

What is www.dropbox.com/account showing - its possible that shared folders are using it up. 

  • t84a's avatar
    t84a
    New member | Level 2
    3 years ago

    I used my PC and deleted them.  My Plan states "Using 5.23 GB of 5.5 GB".  Most of the files were pictures.  I deleted several hundred pictures as well as the folders.  It would be nice if Dropbox had a way to look at my storage usage by folder.  Thanks Mark. I appreciate your help.

    • t84a's avatar
      t84a
      New member | Level 2
      3 years ago

      So now my account shows 5.7 of 5.5 despite deleting more files.  So is there no way to get support other than the Chat bot or this community? 

      • t84a's avatar
        t84a
        New member | Level 2
        3 years ago

        Ok, so I just permanently deleted my files in Deleted and my usage increased to 5.83.  This is getting funny.

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