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Forum Discussion

anonymous's avatar
anonymous
4 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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Iike's avatar
Iike
Helpful | Level 5

I have no idea what happened, i logged into my dropbox (use it daily) and today everything is gone, i have dropbox for over a decade. I had 25GB from when they started i referred tons of people.

 

For some reason i was logged out, so I looged back in, i think i may have accidently logged in using GMAIL login with the same Dropbox gmail email address i had before.  Could this have wiped out everything? 

 

How can i get back my old login with all my files.

 

I can get in, but i see nothing, no files and folders, just a few files from 2018 like 3 or so...

 

Help please!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Sorry to hear about this, Iike.

 

Did you take a look at your deleted files page and your events page, to see if you can find the files?

  • Iike's avatar
    Iike
    Helpful | Level 5
    10 months ago

    yah looked at both, only events are ones from today..... and nothing in deleted items.

     

    Account used to be 25GB (free account from all my referrals) now its a regular 2GB account without ANY of my files... 😞 i am about to cry..... had so much backup on there.  I even tried to get a PAID account now and i upgrade, but still EMPTY no files.

     

    Any idea anyone? please!

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      10 months ago
      Iike wrote:

      yah looked at both, only events are ones from today..... and nothing in deleted items.

       

      Account used to be 25GB (free account from all my referrals) now its a regular 2GB account without ANY of my files... 😞 i am about to cry..... had so much backup on there.  I even tried to get a PAID account now and i upgrade, but still EMPTY no files.

       

      Any idea anyone? please!

      If its empty then its EITHER a brand new account (i.e. you've logged in to the wrong one) or you have not accessed it in over 12 months and its been wiped due to inactivity. 

      • Iike's avatar
        Iike
        Helpful | Level 5
        10 months ago

        I logged into it last week...... its the same account im using for 15 years plus.  

         

        I think i was logged out and then i logged in with GMAIL (same email as my account) and it may have reset everything, ist hat possible?

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