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Forum Discussion

anonymous's avatar
anonymous
4 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, Iike.

 

Did you take a look at your deleted files page and your events page, to see if you can find the files?

Iike's avatar
Iike
Helpful | Level 5
10 months ago

yah looked at both, only events are ones from today..... and nothing in deleted items.

 

Account used to be 25GB (free account from all my referrals) now its a regular 2GB account without ANY of my files... 😞 i am about to cry..... had so much backup on there.  I even tried to get a PAID account now and i upgrade, but still EMPTY no files.

 

Any idea anyone? please!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago
    Iike wrote:

    yah looked at both, only events are ones from today..... and nothing in deleted items.

     

    Account used to be 25GB (free account from all my referrals) now its a regular 2GB account without ANY of my files... 😞 i am about to cry..... had so much backup on there.  I even tried to get a PAID account now and i upgrade, but still EMPTY no files.

     

    Any idea anyone? please!

    If its empty then its EITHER a brand new account (i.e. you've logged in to the wrong one) or you have not accessed it in over 12 months and its been wiped due to inactivity. 

    • Iike's avatar
      Iike
      Helpful | Level 5
      10 months ago

      I logged into it last week...... its the same account im using for 15 years plus.  

       

      I think i was logged out and then i logged in with GMAIL (same email as my account) and it may have reset everything, ist hat possible?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Logging in with Gmail instead of your email and password wouldn't cause any deletions of files or reset of the account.

         

        Have you tried reaching out to our support team directly about this? They should be able to investigate the account and give you more info.

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