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Forum Discussion

anonymous's avatar
anonymous
4 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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Karen R's avatar
Karen R
New member | Level 2
We had 40th anniversary portraits done. Last July 2023. They sent them to dropbox. I looked today & they are gone! I only had basic. Help
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Sorry to see hear that your files are missing, Karen R.

 

How did you originally access those images? Were you invited to a folder or were you given a link?

 

Were the images ever saved to your Dropbox account?

  • Iike's avatar
    Iike
    Helpful | Level 5
    10 months ago
    I’m using Dropbox for 15 years I had finals in there all types of documents, some photos, etc.

    I 25 GB of space that I earn for free when drawback originally when dropbox originally opened up through referrals I never had an issue using it from my iPhone or my desktop all of a sudden yesterday I login and there’s nothing there empty and my account is reset 2 GB I used it on a regular basis for my phone and my desktop I have no idea what to place I’m looking for help I even open the ticket and no one got back to me or is updating it. In addition I got a paid plan hoping someone will help me but still nothing. This is all very depressing. Any help would be appreciated.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi Like, is it possible that the extra space you’re missing from your Dropbox account was previously added via a promotion which has now expired?

       

      In order to double check this, you can go here and scroll down the page a bit. If you wish, you can also send me a screenshot of what you see there.

       

      Did you come across any issues when trying to open a ticket using the steps I provided abode?

      • Iike's avatar
        Iike
        Helpful | Level 5
        10 months ago
        Thnx. It was not a promotion. It was for life. This is when Dropbox just opened its doors. Over 15 years or so ago. It worked fine all the time. The. All of the sudden gone.

        Here is the screenshot you requested. Clearly it’s reset or something.
        https://ibb.co/vYXjwJf


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