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Forum Discussion

anonymous's avatar
anonymous
4 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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LennyH's avatar
LennyH
Explorer | Level 4

I recently lost all my files back to 7/2023. I use dropbox on a daily basis. I've changed computers, I've logged out and back in again. Any suggestions?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Sorry to hear about this, LennyH.

 

When you say you lost your files, do you mean that they were deleted, or are you just not able to see them in your account?

 

Are you sure you're logged in to the correct account?

 

And what do you see in your deleted files and events pages?

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