We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Mmmooo's avatar
Mmmooo
Helpful | Level 6
4 years ago

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
File access
Organize
sort
  • Mmmooo's avatar
    Mmmooo
    4 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
Mmmooo's avatar
Mmmooo
Helpful | Level 6
Desktop app and mobile iPhone app can’t find a single file. (The mobile app, which I had been using exclusively, used to find everything.) I can, however, find files using a simple Windows explorer search.
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Are you running the latest versions of the mobile app and the desktop app?

Also, could you make sure that there there are no pending updates on your devices?
  • Mmmooo's avatar
    Mmmooo
    Helpful | Level 6
    4 years ago
    All programs up to date, rebooted, no pending updates.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      If you're still having issues with this, could you send us a screenshot so that we can have a visual too Mmmooo?
      • Mmmooo's avatar
        Mmmooo
        Helpful | Level 6
        4 years ago
        Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

        If anyone else experiences this problem, try waiting it out. 🤷‍♂️

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!