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Forum Discussion
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
Walter
Dropbox Staff
Dropbox StaffIf you're still having issues with this, could you send us a screenshot so that we can have a visual too Mmmooo?
Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
If anyone else experiences this problem, try waiting it out. 🤷♂️
Hey, I am facing the similar issue. I know this is a year old thread but this is bugging me in 2022. I am facing search issues since last 10 days on both windows desktop and iPhone (latest version of ios). I have already cleared the cache in ios app but its not working.
Help awaited.
Thanks
- NancyHi AMG24, thanks for posting on our Community.
Good call on clearing the cache of the mobile app on your phone.
Besides that, can you also try to reinstall the Dropbox app, and let me know if you see any difference?
Regarding your desktop search, can you send me more details on what happens exactly? For example, do you see wrong results, when searching for your files, or nothing appears at all?
Any screenshots you can send will be helpful. Just make sure that there’s not any personal info there.
Keep me updated!Nancy thanks for the prompt response.. Honestly I have nothing to fill in. In last 6 hours things got solved by it self.. I don't know how, but it just happened..All search results are coming up fine. As Mmmooo mentioned it came back after a long week holiday
To your question, regarding desktop search, it was mirroring the iphone error, simply not showing any *.doc or *.txt files, just fetching pdf and folders. For Eg. I was to fetch a file myname.doc, the search simply got me myname.pdf or similar folders.
Thanks again.
Happy week end..
Search is not working for me on my Mac with one file (codes.xls). The file is password protected but it has ALWAYS shown up in search. First, the file did not show up in search on my Mac, but the file is listed in its folder. I've gone to the folder. It is still there. I can open the folder. The file and data are intact. It has not been deleted, mistakenly or intentionally. But the file does not show up when I type the exact name, with or without the file extension, in the search box. I have screenshots. This seems inconceivable to me. It's a computer. Thanks for any help. I have deleted and reinstalled the dropbox app on my Mac. Same result.
- Welcome to the glitchy world of search!! Wait a week.
Maybe it’ll fix itself. - Lusil
Hey ksandbe, thanks for nudging us on this thread.
Could you make sure that you're running the latest version of the desktop app and that you don't have any pending OS updates?
Same issue for me. I just found out that the search function is worthless. With the app and also through the Dropbox website, I am not able to find any file, although if I navigate manually through the folder structure, all files are there. I have been using Dropbox for many years and this is the first time this happens to me.
As I am away, I do need to be able to work without a desktop computer, so I rely on being able to work with my files using my iPad and iPhone.
