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Forum Discussion
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
The Dropbox search function hasn't been working on my computer or phone for the first time in all my years using Dropbox. It has been about 24 hours now, and I am STILL waiting for Dropbox to resolve the issue. The customer service is quite slow and their specialist has still not gotten back to me (the chat agent was very helpful but couldn't resolve it after troubleshooting). It just keeps saying "no search results found" despite these being commonly searched files. It's clearly an error on Dropbox's end. The agent had me check another browser and incognito windows...same thing. I also logged out and logged in, nothing. Restarted my computer, nothing. On the phone app, every search just says "zero results." I just wanted to register this here.
Since my last update there has been a change in the Dropbox app for iPhone. I’m looking for specific files inside my Dropbox and enter the exact filename but still they don’t show up. Before the update everything worked well.
I’m experiencing exactly the same issue, on iPhone app, on iPad app and in Safari web browser too which makes it highly likely that the problem exists on Dropbox’s end. Have just made the iPad and iPhone app update today and issue persists including in the web version. Disappointed, I’m paying a prime price for Dropbox expecting a prime service!
“Since my last update there has been a change in the Dropbox app for iPhone. I’m looking for specific files inside my Dropbox and enter the exact filename but still they don’t show up. Before the update everything worked well”
