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Forum Discussion
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
The Dropbox search function hasn't been working on my computer or phone for the first time in all my years using Dropbox. It has been about 24 hours now, and I am STILL waiting for Dropbox to resolve the issue. The customer service is quite slow and their specialist has still not gotten back to me (the chat agent was very helpful but couldn't resolve it after troubleshooting). It just keeps saying "no search results found" despite these being commonly searched files. It's clearly an error on Dropbox's end. The agent had me check another browser and incognito windows...same thing. I also logged out and logged in, nothing. Restarted my computer, nothing. On the phone app, every search just says "zero results." I just wanted to register this here.
Hello Dropbox Team,
It is Thursday morning, and I have been experiencing this exact same issue all week. It has happened to me once before, and the solution suggested was to clear my cache, which I have done three times this week, and it has not helped. This is significantly slowing down my ability to work and is very frustrating. Any updates on the situation would be much appreciated.
Thank you,
Simon
Hi Nancy,
Thank you very much for replying. It's really hard to believe that Dropbox is actually working on resolving this major issue because no one reaches out to give updates (I keep having to post here). But I really appreciate your message; thank you.
I'm sorry you're having the same issue, Simon. It's apparently a known Dropbox issue that the engineering team "is working on."
I tried reaching out to Dropbox Support via Twitter yesterday and they just keep saying the same thing, that the team is working on it. It's very frustrating. I heard from John today (the specialist) who requested further information, but still no resolution.
