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Forum Discussion

Mmmooo's avatar
Mmmooo
Helpful | Level 6
4 years ago

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    4 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
SimonK89's avatar
SimonK89
New member | Level 2

Hello Dropbox Team,

 

It is Thursday morning, and I have been experiencing this exact same issue all week.  It has happened to me once before, and the solution suggested was to clear my cache, which I have done three times this week, and it has not helped.  This is significantly slowing down my ability to work and is very frustrating.  Any updates on the situation would be much appreciated.

 

Thank you,

Simon

mpintomali's avatar
mpintomali
Helpful | Level 6
3 years ago

Hi Nancy,

 

Thank you very much for replying.  It's really hard to believe that Dropbox is actually working on resolving this major issue because no one reaches out to give updates (I keep having to post here).  But I really appreciate your message; thank you.

 

Nancy 

Megan 

Walter 

 

I'm sorry you're having the same issue, Simon.  It's apparently a known Dropbox issue that the engineering team "is working on."

  • mpintomali's avatar
    mpintomali
    Helpful | Level 6
    3 years ago

    I tried reaching out to Dropbox Support via Twitter yesterday and they just keep saying the same thing, that the team is working on it.  It's very frustrating.  I heard from John today (the specialist) who requested further information, but still no resolution.

     

    SimonK89 

    hahamarmite 

     

    Nancy 

    Megan 

    Walter 

    • mpintomali's avatar
      mpintomali
      Helpful | Level 6
      3 years ago

      I'm not sure why someone changed the heading to "search function back to how it was," because this is NOT the case.  The problem is still ongoing.  See the ticket number previously mentioned.  Thank you.

       

      Nancy 

      Megan 

      Walter 

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