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Forum Discussion
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
I have used dropbox for several years for my business. Yesterday I suddenly could not search for files in dropbox. I would type the name of the person's file and it would not come up, even though I know it is there. I can find the file if I know where to look for it, but I cannot search in the dropbox search bar. I logged out and logged in, updated my computer, all the things. Help please. This is so annoying.
- Jay
Dropbox Staff
Hi klundq1, thanks for bringing this to our attention.
Are you searching for the file name itself, or is the keyword something located in the file itself?
This will help me to assist further!
Jay - I am searching for a folder name. For example, I have folder called Doe, Jane, with numerous files in it. I search for Doe and nothing comes up. Sometimes if I search for just Do (part of the name) it does come up, but if I spell out the whole name nothing comes up.
