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Forum Discussion

Mmmooo's avatar
Mmmooo
Helpful | Level 6
4 years ago

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    4 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
klundq1's avatar
klundq1
Explorer | Level 4

I have used dropbox for several years for my business. Yesterday I suddenly could not search for files in dropbox. I would type the name of the person's file and it would not come up, even though I know it is there. I can find the file if I know where to look for it, but I cannot search in the dropbox search bar. I logged out and logged in, updated my computer, all the things. Help please. This is so annoying.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi klundq1, thanks for bringing this to our attention.

 

Are you searching for the file name itself, or is the keyword something located in the file itself?

 

This will help me to assist further!

  • klundq1's avatar
    klundq1
    Explorer | Level 4
    3 years ago

    Jay - I am searching for a folder name. For example, I have folder called Doe, Jane, with numerous files in it. I search for Doe and nothing comes up. Sometimes if I search for just Do (part of the name) it does come up, but if I spell out the whole name nothing comes up. 

    • Jackson's avatar
      Jackson
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi there klundq1, sorry for jumping in.

       

      Can you send me a screenshot of a search that does not return the expected results, and one with the files that it should have returned?

       

      Thank you!

      • klundq1's avatar
        klundq1
        Explorer | Level 4
        3 years ago

        Jackson yeah I do not think I can do that because I need to keep the names private. Some folders come up, and some do not. I only have dropbox on my one computer - no other devices. It says it is synced (online etc).

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