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Forum Discussion
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
Walter
Dropbox Staff
Dropbox StaffHey elsieljane, sorry to hear you're having issues with this.
Could you let us know if you're facing this problem on the mobile app, the desktop app or if it happens when you're using our website?
If it's not too much to ask, can you also send us a screenshot of a sample search showing this behavior?
Any additional information is more than welcome!
Hi Walter,
Thank you so much for your help here.
We are using the website and not the app or desktop. It's a shared folder with multiple teams in our workplace.
I can't discern the pattern. Sometimes the search produces no result, and sometimes it produces part of the results, but not a complete list.
Appreciate your insights on what we can do to make the search function as it should again.
Example 1) searching for 'new age care' in the file title, a zero result or randomly sometimes the correct file with the exact capitalization
Example 2) searching for ColCare file with Orlando and Cape that we know we have, we had to scroll the folder without searching to find the files. The search using 'orlando' and 'cape' as keywords produced partial results but didn't include the desired files
I'm replying and tagging this because it seems that a lot of people are having serious search issues, frustrating or preventing any meaningful and thorough work. Dropbox, stop ignoring us and please fix it or admit there is a problem so we can move on.
Thank you for letting me know that this seems to be a widespread issue in the community. Is there a way to get any support from Dropbox?
I welcome any and all new ideas on how to get Dropbox's attention to the search issues.
I'm still don't know whether the search function changes are Dropbox problems, or a Dropbox deliberate change in their format/protocols.
Given the deafening lack of response, I'm thinking maybe the latter.
Either way, it would nice if Dropbox would say something, anything to its paying customers.
