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Forum Discussion
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
I think I discovered something re: Dropbox search problems.
Problem seems to be with photos/files added to Dropbox via the laptop app - maybe an indexing issue with desktop app?
Within the last week or so, files added via DB laptop app are wholly unsearchable in the Dropbox website (whether in Chrome or Edge).
Photos/files uploaded to Dropbox via the iPhone app SEEM to search fine in the DB website and in the DB laptop app; It's the ones added via the laptop app that do not show up in responsive searches on the website - whether on Chrome or Edge.
Can Dropbox just focus on the laptop app indexing and solve the problem so we who are paying for their services can get some meaningful and thorough work done without constant backtracking and double-checking?
Thanks!
And also seems to be a problem with any photo/file moved in the last few weeks. In the DB website I just moved a completely search-responsive file that's been on Dropbox for years from one folder to another and now it's no longer searchable and does not show up in any simple search that should catch it. Not sure how to proceed working on Dropbox.
