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Mmmooo's avatar
Mmmooo
Helpful | Level 6
4 years ago

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    4 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
amcoffice's avatar
amcoffice
Collaborator | Level 10

I think I discovered something re: Dropbox search problems.

Problem seems to be with photos/files added to Dropbox via the laptop app - maybe an indexing issue with desktop app?

Within the last week or so, files added via DB laptop app are wholly unsearchable in the Dropbox website (whether in Chrome or Edge).

Photos/files uploaded to Dropbox via the iPhone app SEEM to search fine in the DB website and in the DB laptop app; It's the ones added via the laptop app that do not show up in responsive searches on the website - whether on Chrome or Edge.

Can Dropbox just focus on the laptop app indexing and solve the problem so we who are paying for their services can get some meaningful and thorough work done without constant backtracking and double-checking?

Thanks!

amcoffice's avatar
amcoffice
Collaborator | Level 10
3 years ago
Why does the move function detect a file that a simple search does not?
 
I searched for a photo to see what folder(s) it was in.  The results indicated that the photo was not in folder A, so I decided to move the same photo from another folder to Folder A.  I got a message that photo "already exists" in Folder A, even though the search results did not show the photo was in Folder A.  The "already exists" message absolutley proves that the photo was in the folder I was searching for all along.  
 
So annoying and such a waste of time.........searching for a photo to see if it's in folder A, getting search results that say it is not in Folder A, deciding to move that photo (with same file name) from another folder to Folder A, only to find out the photo was there all along.  
 
Can someone at Dropbox help me (and all the other folks that have the probems)?

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