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Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    4 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi amcoffice, thanks for posting here! 

 

Interesting finds, and behavior! Which version of the Dropbox app do you use on your desktop? 

 

Also, if you have any screenshots, feel free to send them over so I can also have visual too! Have you contacted our Support about this, by any chance? If so, do you happen to have a ticket number, so I can locate it on my system?

 

Thanks a bunch! 

amcoffice's avatar
amcoffice
Experienced | Level 11
3 years ago

P.S. Dropbox desktop app No. 159.4.5870

  • amcoffice's avatar
    amcoffice
    Experienced | Level 11
    3 years ago
    After reading posts on Dropbox Community and searching the internet, Dropbox is well aware of the search-related issues.  If a post about the search-move-indexing problems gets any response from Dropbox, it is the we-need-more-information routine.  Dropbox's failure to respond or correct these issues is not due to a lack of customer information.  The search/move/indexing problem is not an issue isolated to one customer but a chronic system-wide issue apparently not user-oriented.  
     
    Dropbox desktop version 159.4.5870
    Many of my screenshots documenting the search and move issues can already be found under Ticket Nos. 19064142, 19082558, and 19046051.  If you need more, I'll send them - begrudgingly, but I'll send them so alack of response cannot be used to sidestep Dropbox's problems.
     
    Thank you.

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