Forum Discussion

Chiboko's avatar
Chiboko
New member | Level 2
9 months ago

This is an unlinked Dropbox on Mac Sonoma 14.5

I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to ...
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Error Messages
Mac
James Burford's avatar
James Burford
Explorer | Level 3
8 months ago
I have discovered the exact same issue today and it renders my iMac useless if I can’t use it for dropbox as I normally would. It was buggy today so I uninstalled it and reinstalled and after that all my files changed location, I had no dropbox options when I right clicked, I cant open my files or “view on dropbox.com” as there is “no connection to the server”, it’s a total mess.

But my macbook is fine?

Scared to touch anything at the risk of deleting files that can’t be retrieved
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey James Burford, let's jump right into this! 

 

Would you mind clarifying if you're using the same OS as the OP, and the Dropbox version you have installed there? 

 

Also, what is the app's current syncing status? 

 

Let me know more, and we'll take it from there!

  • James Burford's avatar
    James Burford
    Explorer | Level 3
    8 months ago

     Megan Hi. I have Sonoma 14.5 running and dropbox version 203.4.4857 which is "up to date". 

     

    Current syncing status is "all files up to date"

    • James Burford's avatar
      James Burford
      Explorer | Level 3
      8 months ago

      Megan If it helps, it might be worth me saying that there are two locations where I can find all my files that i use for dropbox (This is Mac). 

      1) Finder - Library - CloudStorage ... 

      - When I try to access my files this way, Finder tells me that this is an unlinked dropbox, I can't open any files, and if I am to right click on my files I DO see the Dropbox options but if you click on any of them it tells you that there is an issue connecting to the server. 

       

      2) Finder - User - "username" - Dropbox (personal)... (I also have another Dropbox folder here asI I am part of a team that uses dropbox) ...

      - If I access my files this way, I can open them and everything works fine and things then seem to update when I log into dropbox on browser. However, when I right click, there are NO options for dropbox at all, so when I am finished working on the file I cannot "Make Online-Only" - so essentially I'll eventually use up all the space on my iMac

       

      Hope this helps ? 

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey James Burford, jumping in here as well, if you don't mind.

         

        When you uninstalled the Dropbox app, did you also sign out of the app before doing so?

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