You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jsrealpro's avatar
jsrealpro
Explorer | Level 3
2 years ago

All folders on my dropbox are empty

Here is my situation. 

 

Person A shared folders with Person B.  Person B shared the same folders with me so I can view and edit/upload new files. 

I signed up for dropbox on my laptop and downloaded dropbox app.

From my computers, it shows all of the folders (with green checkmark) but all of them are empty.  I waited for days hoping it was due to sync problem but it didn't work.

 

Please advise what I need to do.  If nothing works then is it possible for Person B and I use Person B's account simutaneously?  

Thank you in advance. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey there, jsrealpro, let's jump right into this! 

     

    As a first step, can you clarify if you're able to see the files when you visit your account online

     

    If so, what is the app's current syncing status? As for logging into Person's B account, we don't suggest that people share credentials, due to security risks.

     

    Keep me posted, and we'll take it from there! 

    • jsrealpro's avatar
      jsrealpro
      Explorer | Level 3

      Since I am a new user to dropbox.com, I will walk you through what I did:

      1. go to dropbox.com via google chrome

      2. click Shared on the left side

      3. click on the folder that Person B shared with me

      4. On the right side, it has "access this folder from your desktop", "import from google drive", "request files to be added to this folder", "share and manage access to this folder"  

      5. click "access this folder from your desktop

      6. folder window pops up but there are no files

       

      To answer your question, I cannot see any files online

       

      Thank you for your help

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi jsrealpro, thanks for clarifying! 

         

        If you can't see any files in this particular folder, when visiting your account online, that means it's empty. Is there a chance that they shared the wrong folder with you? 

         

        Could you ask them to re-share it with you, by any chance? 

  • TW_10's avatar
    TW_10
    Explorer | Level 3

    I have been receiving messages saying that my box is full - upgrade your storage.

    I accessed my dropbox and deleted one large folder of files.

    Now when I go into my dropbox I see my other folders that have been there but they are empty???

     

    - I can't get any support to fix this.

    What should I look to do?

     

    Thank You

      • TW_10's avatar
        TW_10
        Explorer | Level 3

        Hello,

         

        Yes I did.  Both locations show me the files that I did delete.  But I do not know why the other folders are empty.

         

        I have no data in the dropbox.  I went from over the limit to nothing,,,,

         

        Do I need to upgrade my plan to see the files that were there??

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!