You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

howlman's avatar
howlman
Helpful | Level 5
2 years ago

Can’t upload PDF it says there is an issue with the name.

Hi! Since a few days back, I get an error message when uploading a PDF. It says there might me an issue with the name. But it still happens even with the simplest of names. Tried to log out/in, rein...
Create
Error Messages
Sync
upload
  • dbuser-europe's avatar
    dbuser-europe
    2 years ago

    Working now! Problem solved with the new update of the Dropbox app from Apple Appstore. Thanks for fixing this! Cheers!

GeertS's avatar
GeertS
Helpful | Level 6
2 years ago

Since version 316.2.2 for Iphone and Ipad I keep getting the message “upload failed. Your file has not been uploaded. Please check your files and try again”. I have already logged out and also uninstalled and reinstalled the app. Without result. Cache deleted too.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey GeertS, sorry to hear you're having issues with this.

     

    Can you please let us know the exact steps you take to upload your files and, if possible, send  us a screenshot of the exact error you've been getting?

     

    Thanks so much!

    • GeertS's avatar
      GeertS
      Helpful | Level 6
      2 years ago

      Hello Walter 

      Thank you for your response.  See 2 screenshots of the message I get. How do I upload? For example I get a pdf file in an email: i open the pdf-file. Then I choose the icon “with square and arrow”. Then I choose “save to dropbox” and I choose the correct folder in Dropbox. Then “save”. I useDropbox for many years and I never had that problem. I use de Dutch version (Belgium). Thank you Walter

      here

      • Luciano A.1's avatar
        Luciano A.1
        Helpful | Level 5
        2 years ago

        That's apparently happening with any type of file on iOS. I'm from Brazil, and it's been already 3 or 4 days without being able to uplad a single file, of any kind, on my iPhone. And we can't find proper help anywhere or either report it besides here.

        EDIT: Oh, and I've already tried deleting and re-installing the app.

  • martin_21's avatar
    martin_21
    Explorer | Level 3
    2 years ago
    Same here. upload steps: pdf-file from mail app (iOS) and share-function

    Dropbox version: 316.2
    iOS Version: 16.3
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Have you tried exporting or downloading the file to your device first martin_21?

      • martin_21's avatar
        martin_21
        Explorer | Level 3
        2 years ago
        Both
  • JeremyLacroix's avatar
    JeremyLacroix
    Explorer | Level 4
    2 years ago
    Same for me. What is going on?
    • BarnsMC's avatar
      BarnsMC
      Explorer | Level 4
      2 years ago
      Same here. Not possible to upload any file to Dropbox. Using an iPhone 14 Max, latest IOS and latest Dropbox App. Please help!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!