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Forum Discussion
Can't install dropbox
Hello developers,
I am unable to install new version of dropbox.
My PC is HP EliteOne 1000 G1 27-in 4K UHD AiO
Before it was correctly but now it is not showing in System Tray and also not synching. I have uninstalled and reinstalled several times but not working. I have also deleted Drob box folder, but seems to be not working.
Please help as soon as possible.
I have installed and uninstalled dropbox many times, does not work. Reseeting PC didn't work. At last I have format my c-drive and installed windows. Now Its working. Installing windows to run an application nobody likes. I request the developer to add a powerful uninstaller to dropbox which may ask user to remove dropbox completely while uninstalling.
I'm not able to install new version of Dropbox, I've downloaded last one full version "Dropbox 185.4.6054 Offline Installer.x86.exe". I'm working on Win10 as admin user, many years using Dropbox. Recently days it direct me to update old version, but update was wrong. So, I've uninstall Dropbox and want to install new one.
When I start installer (both user or admin), it is seen in Process manager, but in 2 seconds it stops without any warning, any window on screen, nor any errors in system log. What's wrong, how to install this version ?
- Hannah
Dropbox Staff
Hey Brno, thanks for bringing this to our attention.
Can you please check out this article with some common troubleshooting steps for installing issues (where applicable), to see if they help?
Yes, I did it. I've done "If the Dropbox app on your computer won’t install, the simplest solution is to try downloading the full installation instead of the regular installation."
But it doesn't help me...
I have installed and uninstalled dropbox many times, does not work. Reseeting PC didn't work. At last I have format my c-drive and installed windows. Now Its working. Installing windows to run an application nobody likes. I request the developer to add a powerful uninstaller to dropbox which may ask user to remove dropbox completely while uninstalling.
- Chris_J
Super User
Hello mkmr484
Thanks for reaching out here in the Community. Let's see if we can get this to work
Take a look at this Help Center Article https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall
look at the instructions by clicking on Windows and then follow the steps.
Let us know how it went. Hope this works for youThank you for your reply. Problem is that after installing dropbox when I clik on dropbox icon, it is not working. I have also tried Local Disk(C)> Program files (x86) > Dropbox > client > Dropbox application using run as administrator, still not working.
- Chris_J
Did you do the steps outlined in the article?
- Quit the Dropbox desktop app. (To do so, click the Dropbox icon in your taskbar, click your avatar (profile picture or initials), and click Quit).
- Uninstall the Dropbox desktop app from your computer.
- Restart your computer.
- Open the Windows Registry editor.
- Double-click the folder named “HKEY_LOCAL_MACHINE” to open it.
- Inside that folder, find the “Dropbox” and “DropboxUpdate” folders by searching in the folders named “SOFTWARE” and “WOW6432Node”. They’ll be in either or both locations.
- Delete the “Dropbox” and “DropboxUpdate” folders. (To do so, right-click each folder and click Delete).
- Note: Don’t delete the main Dropbox folder on your computer. At no point in this process should you be deleting that folder.
- Open File Explorer search for the folder “%LOCALAPPDATA%”.
- Inside that folder, delete the “Dropbox” folder.
- Note: Don’t delete the main Dropbox folder on your computer. At no point in this process should you be deleting that folder.
- Repeat steps 8 through 10 with the following folders, deleting the “Dropbox” folder inside each: “%APPDATA%, “%PROGRAMFILES%”, and “%PROGRAMFILES(x86)%”.
- Note: If you can’t find the folders, it means they’re already deleted and you can move on to the next step.
- Download and install the Dropbox desktop app.
- Since your original Dropbox folder is still on your computer at this point, if you don’t want to create a new one, click Advanced Settings during the download prompts and click the location of your existing Dropbox folder. For example, if your Dropbox folder is located at “D:\OtherDrive\Folder\Dropbox”, choose “D:\OtherDrive\Folder”.
if it says it can't install, try killing Dropbox processes by going to Task Manager and highlighting Dropbox, and selecting Kill. you can find Task Manager by right-clicking
on taskbar and select Task Manager
