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TMech's avatar
TMech
Helpful | Level 6
5 years ago

Can't "Send via Transfer"

Help!  I previously sent files by selecting the "Send via transfer" tool when I right click a file.  Then followed the steps and copied the link into an email. Now the "Send via transfer" option is...
Desktop
Dropbox Transfer
Share
  • TMech's avatar
    TMech
    5 years ago

    We can't check the website version, as my boss doesn't have her pw here... but I resolved the issue.  I'd like your comment though:

    It worked when I moved the file into a sub-file - not a main file - on our sharepoint cloud.  I think it might have been a permission for access issue... as IT has to grant permission for  any user to get access to our main files... could that be?  That dropbox didnt have clearance?

    Thanks!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hey TMech, thanks for checking in with us. 

At first, could you check if you see the option to Create transfer from the website? 

Could you also send me a screenshot (without any personal info) of what you do see when you right-click on a file or folder in your Dropbox folder?

Keep me posted!

TMech's avatar
TMech
Helpful | Level 6
5 years ago

We can't check the website version, as my boss doesn't have her pw here... but I resolved the issue.  I'd like your comment though:

It worked when I moved the file into a sub-file - not a main file - on our sharepoint cloud.  I think it might have been a permission for access issue... as IT has to grant permission for  any user to get access to our main files... could that be?  That dropbox didnt have clearance?

Thanks!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Glad to hear that you were able to resolve your concern, TMech!

    Out of curiosity, could you clarify what you mean when you mention that you had to move the file into a sub-file? Was the file outside of the Dropbox folder by any chance?

    • TMech's avatar
      TMech
      Helpful | Level 6
      5 years ago

      It didn't matter if the file was in or out of the drop box folder, neither worked initially.

      Ultimately it was the combination of being OUT of the dropbox folder but not alongside one of our main cloud files that worked.

      Thanks for trying,  ~T

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Ah, I see, thanks for letting me know, TMech. :grin:

        If anything else comes up, just give us a shout. In the meantime, have a lovely day ahead!

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