You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MarthinGrobler's avatar
MarthinGrobler
Explorer | Level 3
5 years ago

"check your internet connection and try again" When trying to share a file?

Trying to share a file, but when I enter some email addresses I get the following messages ""check your internet connection and try again". Other email addresses works 100%.  Working on a Macbook Pro...
Share
Shared Files
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey peeps, thanks for your additional reports on this.

 

If you haven't already, could you submit a ticket to our team from this link, so that they can look into this with you?

 

Once you do, let us know the ID (eg. #1234567), so that we can pass your comments along.

 

If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one.

 

Keep us posted!

  • ElSid1's avatar
    ElSid1
    Explorer | Level 3
    5 years ago

    Looks like I cannot create a support ticket :(.

    I use it mostly for e-mail attachments (Thunderbird) and file transfers

  • NuggetMagic's avatar
    NuggetMagic
    Explorer | Level 4
    5 years ago
    Lusil, you can't raise a ticket unless you have an upgraded account which I do not... This issue has been going on since last Thursday, so please can you report of yourself?
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for your swift replies, ElSid1 and NuggetMagic. 

       

      I've sent you each a ticket, so check your inbox for my latest message whenever you get the chance.

       

      Looking forward to hearing back from you!

  • Righ's avatar
    Righ
    Explorer | Level 4
    5 years ago
    Lusil wrote:

    ...

     

    If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one.

     

    Keep us posted!

    Hi Lusil

    There's no option to create a ticket at that link, even when logged in. I presume that's because I don't have an upgraded account.  I would still think that it is an important issue for Dropbox to fix because it seems to be affecting a wide range of users across different systems.  Righ

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content