We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

scarkeet's avatar
scarkeet
New member | Level 2
5 years ago

Computer backup "can't backup without permissions" error for Documents folder. How can I fix this?

I'm trying to have DB back up my documents folder, but it keeps saying "cant backup without permission". Ive already set it to read and write for all users. How do I fix this?

Computer Backup
Desktop
Error Messages
Sync
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi scarkeet, I'm sorry to hear you're having trouble with this!

     

    Can you let me know which version of the desktop app you have installed at the moment and your OS version?

     

    Also, are you trying to set this up on a profile that has admin permissions on the computer?

     

    Let me know - thanks!

    • montygg's avatar
      montygg
      New member | Level 2
      5 years ago

      Hey, I'm also having this issue.

      I'm pretty sure i've got the latest version of drop box and even though i've got everything set to 'read & write' and tried all the different options.

      Any Advice?

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for joining us montygg!

         

        If you haven't already, can you let me know if you've checked out the steps under "Troubleshoot computer backup" in this article?

         

        More specifically, if you've allowed access to files and folders for Dropbox in your device's settings.

         

        Keep me posted!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!