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Forum Discussion

Αλέξανδρος Ζ.'s avatar
Αλέξανδρος Ζ.
Explorer | Level 3
4 years ago

Couldn't copy the link

It seems that l can not copy any links to my files. If l try it, l get a message

"Couldn't copy the link. You don't have permission to create a link to this content"

This behavior last more than 24 hours .

 

Any ideas?

    • Αλέξανδρος Ζ.'s avatar
      Αλέξανδρος Ζ.
      Explorer | Level 3

      Thank you, Rich! 

       

      l tried to follow your suggestion, but the link gives me only two options:  Chatbot (which doesn't solve my problem) and Visiting the Community. Not sure what steps have to make.

       

      I would appreciate it if you could kindly advise what would be the steps to reach Dropbox Support team.

       

      Thank you, once again!!!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    Hi Αλέξανδρος Ζ., in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
    • Αλέξανδρος Ζ.'s avatar
      Αλέξανδρος Ζ.
      Explorer | Level 3

      Of course, Jay.

       

      Any help would be much appreciated. Thank you for taking the time to look into this.

       

      It seems that i have (gradually) lost persmission to create links to my files. It was working for some files yesterday, but it stopped working completely today. All I get is a message that I don't have permission to create a link to this content.

      I deleted all existing links and checked my files for viruses, but the problem persists.

       

      Have a Happy New Year and thank you, once again, for your help. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        Thanks, I've sent you an email to your address. Please reply when you get a chance to do so!