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tuongvan's avatar
tuongvan
Explorer | Level 4
2 years ago

Dropbox Backup automatically creates folders under folders under folders ad infinitum

On my Macbook I once asked Dropbox to do backup of my Documents folder. What it did was to create a folder called "My files in Dropbox" and put all of my files under this folder. But under My files in Dropbox, it also created a folder named "Files on my computer". And under Files on my computer are "My files in Dropbox"  AND another copy of all (or some, I am not sure, but many) of my files in Documents. This goes on ad infinitum it seems. These files take up all the storage of my laptop.

I've already contacted Dropbox Support three times via live chat (I have a paid subscription plan) but received no solution so far. Anyone else with the same problem? Did you find a solution?

 

Computer Backup
desktop
Dropbox Backup
Storage space
sync
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Really sorry to hear this, tuongvan. 

     

    Can you send me your ticket numbers, so that I can take a look? 

     

    I’d also a screenshot of what you see on your Backups page here.

     

    Ping me, when you’re ready.

    • crismelo's avatar
      crismelo
      Explorer | Level 4
      2 years ago

      I have the same problem. After I started using dropbox, it created extra folders on my laptop and now my laptop is super slow and complainign of lack of space. Why does it do it? Now neither dropbox backup can finish its works for the lack of space nor I can continue my work. How can I solve this situation? 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi crismelo, how much available space does your hard drive report now? Can you send over a screenshot of what you see? 

         

        I’d also like to know the current syncing status and app version of your Dropbox app.

    • tuongvan's avatar
      tuongvan
      Explorer | Level 4
      2 years ago

      Hi Nancy, thanks for your reply. I've already sent the tech support staff a few screenshots. But still no solution from them... 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the screenshots, crismelo!

         

        Can you give us some more info on the extra folders that you mentioned that Dropbox created? What kind of folders are they?

         

        And tuongvan, can you please give us the ticket number for your communication with our support team, so we can take a look as well?

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