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AO6888's avatar
AO6888
Explorer | Level 3
2 years ago
Solved

Dropbox desktop syncing caused the internet wifi to stop working.

I have been experiencing this issue for a while now. Every time I sync a file on my MacBook onto Dropbox, the Wi-Fi connection stops working for other applications, browsers, phones, and smart home devices. Can anyone give me suggestions on how to fix this issue? I've tried adjusting the bandwidth upload rate in the settings, but it doesn't seem to solve the problem. OS: macOS Monterey 12.7.1 Internet Speed Test: Download 17.5Mbps Upload 1.7Mbps

desktop
Mac
sync
  • Jay's avatar
    Jay
    2 years ago

    If you reduce the upload speed even further, to less than 100 KB/s, are you still getting this issue? Are you connected to a stable WiFi network, or via a hotspot?

     

    Does this only occur on this network connection?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there AO6888 - sorry to hear about this.

     

    Can you please let me know the app's exact status and version as shown in your menu bar? 

     

    Did you try rebooting your computer and/or internet router since you first noticed this?

     

    Let me know more and we'll take it from there. 

    • AO6888's avatar
      AO6888
      Explorer | Level 3
      2 years ago

       

      The current status is 'Your files are up to date.' I'm using version 189.4.8427.

      I've been experiencing this problem for years. I tried rebooting everything, but it didn't work. What I've been doing is waiting until Dropbox finishes syncing. During this time, web browsers can't load, the Wi-Fi speaker drops out, and Alexa cannot connect to the internet. Everything returns to normal after the sync is finished. It's a pain when I have to constantly sync files.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Did you try reinstalling the app at all since you first noticed this AO6888?

         

        Also, what are your bandwidth settings in the app's preferences at the moment? 

  • denisespencer58's avatar
    denisespencer58
    New member | Level 2
    8 days ago

    I have the same issue on my iPad and Dell laptop. Takes my internet down every time. I only upload photos 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 days ago

      Hi denisespencer58, have you tried the steps mentioned previously to restrict the upload speed for the Dropbox app?

      • denisespencer58's avatar
        denisespencer58
        New member | Level 2
        8 days ago

        Hi Jay, I’m not sure where to do that. I don’t see in properties anything that lets me change the speed. I’m doing this on a Windows machine but I also checked my iPad and don’t see anything either. I did resinstall the program but it didn’t help.  F you could guide me to where I should change the speed, I will. Thanks. 

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