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Forum Discussion
Error 500 when trying open shared links
Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is almost immediately replaced by the error screen. I have cleared my cache multiple times, I have restarted Safari and I have had the same result 10 times in a row using different links.
Currently working right now, and encountered another problem with Dropbox. Before it works perfectly every time I click the shared videos my client sends me but now, it is like this. What is the problem with this one? Can somebody from Dropbox explain this one or maybe there are some of you here in the community experienced the same. Let me know please. Thanks
Up until yesterday my videos played just fine. Whenever I want to watch Videos I have on Dropbox, I get this error and can't watch/download them:
"Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home."
I need that working for my work! What now? How do I contact the support? I am a paying customer.
Thanks!
Same here, clicking on video files in a folder opens the file but then quickly turns to an error.
I'm experiencing the same problem, the odd thing is the normal page will appear for 1 second but then it will immediately change into this same error screen.
Happening on both my files and files uploaded by other people and then shared to me.
I'm experiencing this as well! Huge inconvenience since this is how my team sends projects for review and I can't review them!
- Jay
Dropbox Staff
Hi DanielleDelosSantos, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Let me know how it goes!
- Rich
Super User II
Robertson_NC wrote:
Is this genuinely fixed?
That's a different issue separate from the error 500 earlier today. I've moved your post to the relevant thread. See Hannah's reply above.
Hannah's reply saying that it is a cache issue? As mentioned, I have cleared my cache multiple times, have restarted Safari and have been able to reproduce this multiple times using new links that were not tried while the site was down, meaning that errors for those links have no way of being cached.
ETA: I have now restarted my Mac as well. Still getting an image preview, replaced almost immediately by the error message.
Here is a screen recording:
BenDBXCommunity Manager
Hi Everybody,
Thanks for reporting this. I've flagged it with our Engineering team who is currently working on a fix. Based on the information you all have provided, it seems this issue is specifically affecting previews of mp4 files.
I'll provide an update here when I know more.
Thanks,
Ben
BenDBX
EDIT: OK, I am now able to view individual links correctly so the problem, at least as it pertains to me, appears to be resolved. That said, my issues were exclusively with JPEGs and PDFS—the screen recording in my post above was my attempt to access a Dropbox link to a JPEG image.
I am getting this error while opening the shared file: "Don’t worry, your files are still safe and the Dropbox team has been notified"
don't know what to do
It is still an issue.
When sending out a shared link still getting the error page.
I'm still getting this error on all files sent to me, even after purging my browser cache.
Any update on this?
- Nancy
Hi Robertson_NC and mattdoubleyoo. Have you tried different browsers, as well?
The incident we had earlier today has been resolved by our team, so I’d like to investigate this further.
I am also facing this same error message and it was not resolved by the steps you mentioned above in this thread.
I created a shared link to a video (mp4) file in my dropbox account.
no problem using the link if i am NOT signed-in to my account. (that will often be the case since it is primarily for sharing)
but - if i am signed-in to my account, the share link i created results in a quick flash of the correct video file page, but then quickly a "something went wrong) message pops up.
this happens on chrome and brave on both Windows (PC) and macOS.
It seems fine via an iPhone.
Why am I getting this message
"Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified...."
when I try to open link to an mp4 file, which used to work a few days ago?
Multiple members of my work team are having the same problem in Safari. Seems to be mostly mp4 and mov files that are affected but we are unable to access any of them for more than a split second.
To update the above, I've tried Safari and Chrome with the same issue occurring. Have cleared history and cache and it's made no difference. These are shared links.
I am facing same
Hello I am new in the community.
No files are being displayed on Edge-Browser.
On Chrome no information is being displayed on Chrome.
The links that I saved to open directly files are working still on Edge.
But nothing is being displayed in the directories.
On Chrome the navigation is being displayed but not the files
I keep getting this as well, you're not alone. I use Dropbox for work and this is super frustrating!
