You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Karolien
3 months agoNew member | Level 2
Is Dropbox is down?
Hi,
I can't open Dropbox anymore. I just get a white screen. We send out a big communication email with a dropbox link and it isn't working.
Does someone experience the same issue?
- 3 months ago
Hey @Karolien, do you and your colleagues all use the same network, by any chance?
Have you tried a different browser too? If not, please give it a go.
Megan
Dropbox Staff
Hey @Karolien, thanks for reporting this!
After checking our status page, it seems we don't have any reported issues at the moment.
You mentioned that you can't open Dropbox and that you get a white screen. Does this happen when you access your account online, or your desktop app?
What about the link? Do you get any specific errors?
Keep me posted, and we'll take it from there!
Karolien
3 months agoNew member | Level 2
Hi ,
This happens when i want to open Dropbox on my computer. I am not the only one experiencing this issue. None of my colleagues can open the dropbox link as well.
It doesn't show an error just a white screen.
When i enter dropbox in google and try to open it through google, i get a white screen.
- Megan3 months agoDropbox Staff
Hey @Karolien, do you and your colleagues all use the same network, by any chance?
Have you tried a different browser too? If not, please give it a go.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!