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Forum Discussion
Solved
Issues with website functionality
Links not working to create a new folder. Tried safari, and chrome. Is site down?
There is a currently an issue with the web site and work is underway to fix it. You can find the incident information here.
When I click to create a transfer nothing on the page allowed to be click on. It's like the entire page is an image. I change browsers cleared cache nothing is helping.
There's a video in my Dropbox (not in a folder). I don't recognize it and I want to delete it. But that's not an option. Wondering what's going on.
It's also not syncing to my computer.
Thanks.
These are the only options.
The only options avail.
Issue Summary:
- The "DELETE" button is currently disabled (greyed out) in Dropbox.
- Previously functional, the "Delete" button became inactive after initiating the upload of numerous large image files.
- Approximately 40 photographers utilized File Request Links to upload thousands of image files, coinciding with the greying out of the "Delete" button.
- Upload speeds to Dropbox are notably slow.
- The issue has been reported through Dropbox chat, but a resolution has not been provided.
- A possible explanation is that simultaneous uploads of large files via File Requests may temporarily disable certain actions, such as deleting files, to prevent conflicts or unintended deletions during the upload process.
Urgency and Impact:
- Urgent resolution is needed, as the inability to delete unwanted images hampers the culling process and subsequent timely delivery of files to clients, impacting contractual deadlines.
Dropbox Transfer on web will not allow me to click on "Create Transfer" - page appears to freeze once attempted to click on site links. Any update on how long this outage will last?
BenDBXCommunity Manager
Hi Everybody,
Some users are finding that clicking "Accept All" or "Decline" on the privacy banner unfreezes the page they are viewing. As Greg noted above, we are actively working on a fix and will update this thread when we have more news. In the meantime, you can view status updates here.
Thanks,
Ben
Dropbox web version reported issues not working yesterday. It does not say issues have been reported today but web version is still not loading or usable. Help. Is this getting repaired soon?
- Rich
Super User II
Tegrity2009 wrote:
Dropbox web version reported issues not working yesterday. It does not say issues have been reported today but web version is still not loading or usable.
It's working fine for me. What problem, exactly, are you having? Have you cleared your browser's cache/browsing history or tried another browser as a test?
My staff and I were getting errors yesterday when trying to utilize Excel for the web via Dropbox. I researched issues reported yesterday. Today we are still experiencing the same errors. I was curious if the issues from yesterday were resolved. I will do those troubleshooting items and see if it clears it up.
- BenDBX
Hello Everybody,
We've implemented a fix and are monitoring the results. You can see this update and any future updates on the status page. Please let us know if you are still experiencing this and I can pass that information along. I'll provide additional updates here when we know more.
DROPBOX ISSUE IS NOT RESOLVED! This has been going on for 3 days. I started a discussion yesterday and it was closed out stating it was resolved.
My staff and I have been getting different various errors for 3 days now when trying to utilize Excel for the web via Dropbox. I researched issues reported on 02/13. On 02/14 and 02/15 we are still experiencing the same errors. We have done all troubleshooting items already.
