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Dave B.5's avatar
Dave B.5
Helpful | Level 5
7 months ago

JPEG EXIF Comments Missing after uploading them

Late last year I uploaded a lot of .jpg files each with comments added to the EXIF data. Now when I access them, those comments are not there. Is there something in the backup process that would be stripping that info out of the EXIF data?

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  • Dave B.5's avatar
    Dave B.5
    7 months ago

    OK, I think I know what the problem is.  It has nothing to do with Dropbox.  It's a MacOS Finder issue.  Data in the "Comments" field for a file on MacOS is apparently stored in a separate, hidden file and when the main file is moved, that hidden file can be lost.  That is what apparently happened in my situation.

     

    Thank you anyway for your help.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi Dave B.5, thanks for bringing this to our attention.

     

    Did you upload these files manually via the site, desktop app or mobile app? Or, did you use the automatic camera uploads feature?

     

    Were the comments added after the image was taken, or during the photo process?

     

    This will help me to assist further!

    • Dave B.5's avatar
      Dave B.5
      Helpful | Level 5
      7 months ago

      The JPEG images were uploaded via the Finder extension on my Mac OS computer. The comments were added to the  EXIF data after the images were taken. The JPEG were actually scans of photos.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey Dave B.5. From which platform are you accessing these files now, and the data no longer shows? 

         

        Also, when the info was added previously, were you able to see it on all Dropbox platforms?

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