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JeffCEO's avatar
JeffCEO
Explorer | Level 4
9 months ago

Moving folder into a folder creates error "Couldn't move 1 item [Folder Name]"

Hello - 

 

I am attempting to move all of my files from one account to another, so I am trying to follow the instructions via link below. 

https://help.dropbox.com/organize/move-files-between-accounts

 

However, I am stuck on step 3. I am trying to consolidate all of my folders into a single folder so that I can then share it with my other account.  When I try to drag and drop one folder into another, I get an error stating "Couldn't move 1 item into [Folder Name]."  

 

This error occurs in the dropbox online view and is on a Business Account. 

 

Does anyone know why this error is happening and how I can resolve?

 

Thanks for your help.

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  • Jay's avatar
    Jay
    9 months ago

    Since you have already shared the folder, on the non-team member account you can simply create another folder with the same name elsewhere, and then drag the contents of the shared folder into the new private folder. Does this generate the same error?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi JeffCEO, thanks for posting today!

     

    Is the file or folder part of a shared folder or a team folder?

     

    Are you able to copy the files instead of moving them?

     

    Keep me posted!

    • JeffCEO's avatar
      JeffCEO
      Explorer | Level 4
      9 months ago

      I believe they are team folders.

       

      I need to move ~0.5 TB of data so not sure copying is an option.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey JeffCEO - sorry to jump in here, but could you try clearing your browser's cache or using another browser and let us know if you get the same results?

         

        Also, have you tried doing the move ins smaller batches perhaps?

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