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TekNikQL1's avatar
TekNikQL1
New member | Level 1
24 hours ago

New Account: cannot copy a large amount of files to Dropbox.

I have a new Dropbox Business account, and I have 9TB of space on it.  I tried to copy 1TB of files up to start using Dropbox, but it fails saying there is no more space avialable.  Only a few GB of data transferred.  How do a get the initial upload of a large number of files up so I can start using Dropbox?

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Are you sure that error is from Dropbox and not your computer hard drive? If you did a copy command do you have enough HARD drive space?

    Also, is that a paid for account as space is restricted on free trials - although I'm sure its more than a few TB. 

  • TekNikQL1's avatar
    TekNikQL1
    New member | Level 1

    I have 46GB on my C: drive and 5.6TB free on the D: drive.  I do not show low disk when I am copying on either.  

    I am simply going to dropbox.com and dragging a folder (with many sub-folders and files).. and it stops after some time and blocks me.  

    The folder I am trying to copy to dropbox contains 1.2TB of files.. 608,000 files.  Thye are mostly recorded voice MP3 files.. that are archived and we have an old server we want to move these to the cloud.  

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey TekNikQL1, thanks for posting here! 

      Please keep in mind that as our Help Center article indicates: "Each file or folder uploaded on dropbox.com can be up to 350 GB. Each file or folder uploaded on the Dropbox desktop app can be up to 2 TB."

      You might need to download and install the app if you wish to upload such large content to your account. The desktop application can handle files and folders of any size or number and is the preferred method of uploading files. 

      If you need anything else, I'm here. 

  • TekNikQL1's avatar
    TekNikQL1
    New member | Level 1

    I have the app installed..  It shows my name and not the folders that I have already uploaded..

  • TekNikQL1's avatar
    TekNikQL1
    New member | Level 1

    OK.. I am sure that is my issue.  I activated SYNC of the other folders and I am now copying through the APP..  

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      So it seems that everything is back on track, am I right TekNikQL1? 😀