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Forum Discussion

Diego5's avatar
Diego5
Collaborator | Level 8
7 years ago

Not getting notifications when a new file is added

Hello,

 I am not receiving push notifications in my desktop when a new file is added to any of my folders or subfolders, and I definitely need this.

I don’t know if it is related, but I have Boxifier working together with Dropbox.

Desktop
Notifications
Sync
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Are the files being added via the Boxifier app, as in, syncing from other folders?
         
        If so, have you tried adding a file to the Dropbox folder directly instead of via Boxifier? Do you get notifications then?
         
        If you do, then it’s possible there might be an issue with how Boxifier is linking to the Dropbox folder in some way, and it might be worth contacting them for more info on this matter.

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