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Forum Discussion

New member | Level 2

7 years ago

People can't see my comments on shared files

I'm trying to share PDF files with non members of my dropbox but they cannot see my comments - anyone know why this is?

Thanks,

Mike.

Jay
7 years ago
Hi Mike, just want to check something, did you create these comments in the PDF file itself before uploading it to Dropbox (i.e. in your PDF creator), or did you upload the PDF and then use Dropbox to add comments on the file?

If they’re previewing it on the site, only the latter will appear.

If they’re downloading the file, only the former will appear, since they’re a part of the document itself.

Rich
Super User II
7 years ago
Are the comments embedded in the PDF file? If so, they'll need to download the file and open it in a PDF viewer. The Preview page on the Dropbox website won't show embedded comments. It's just a preview of the original file.
- MikeP1
  New member | Level 2
  7 years ago
  Thanks Rich, I'm no IT expert! But I've uploaded a PDF file attached comments which show as a list on the right side of the page and yellow boxes that I created on the plans. When I share with others neither the comments nor the boxes show - is this due to the access level they have?
  - Jay
    Dropbox Staff
    7 years ago
    Hi Mike, just want to check something, did you create these comments in the PDF file itself before uploading it to Dropbox (i.e. in your PDF creator), or did you upload the PDF and then use Dropbox to add comments on the file?
    
    If they’re previewing it on the site, only the latter will appear.
    
    If they’re downloading the file, only the former will appear, since they’re a part of the document itself.
kellyburns
New member | Level 2
2 years ago
My comments on a shared file are not appearing for the other person on the file. is that possible to fix?
- Hannah
  Dropbox Staff
  2 years ago
  Hey kellyburns, thanks for joining our Community.
  
  Is this a file that you've shared through a link?
  
  Can the recipient open the link or the file through a different browser, to see if that helps?

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