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Karen43's avatar
Karen43
Explorer | Level 3
4 months ago

Cannot add someone to a shared folder?

I keep getting this message when trying to add someone to Dropbox. I get the same message if I put them in as view or edit. {".tag":"access_error","access_error":"inv alid_member"}
Error Messages
FAQ
Share
Shared Folders
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi Karen43, thanks for bringing this to our attention.

 

Just for clarification, are you using the normal Dropbox site or app to add someone, or are you using an API or other method to do so?

 

Are you adding them to a shared folder, or a team folder?

 

This will help me to assist further!

  • Karen43's avatar
    Karen43
    Explorer | Level 3
    4 months ago
    I have tried to add them from the app and by signing into Dropbox using my desktop.
    I am adding them to a shared folder.
    • Karen43's avatar
      Karen43
      Explorer | Level 3
      4 months ago
      It is for one particular person, not everyone.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Is that user already part of a Dropbox team, which might've restricted sharing folders with non-team members?

         

        Could you try switching browsers to see if this helps?

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