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Forum Discussion
Sharing: Failed to load sharing screen, could not retrieve sharing information
When I try share any folder I get this error pop up as soon as click on share or invite to folder. I have tried on the dropbox mobile app, on may Macbook and on desktop Mac. Tried in both Chrome a...
Nancy
Dropbox Staff
Dropbox StaffHi Rodger P, hope you’re doing well.
Just to clarify, is this happening on all of your devices/browsers, in general? Or is there a platform that seems to be working properly?
Can you please send me a screenshot of the error you’re getting? I’d like to have a visual, and investigate further.
Hi Nancy -
This is happening on iOS 16.2.2, iOS 17 on iPhone and iPad, and on Desktop PC running Windows 11. Where do I send the screenshot?
This is happening on iOS 16.2.2, iOS 17 on iPhone and iPad, and on Desktop PC running Windows 11. Where do I send the screenshot?
- Nancy
Hey there! You can attach your screenshot in this thread by clicking on the small camera icon above your message box, right before you post your reply on the forum.
As for your devices, can you try clearing the cache of the Dropbox app on one of your mobile devices, and then reinstalling it there? I’d like to see if that’ll help at all.
- I am on my mobile. Struggling to find the camera icon… I am typing in the content box but I only see the thumbs up and likes counter above the box.
I tried clearing the cache and also reinstalling with no success.- Nancy
Thanks for giving this a go! Sorry to hear it didn’t work.
As for the screenshot, can you try uploading it via your desktop instead?
Let me know, if you still can’t see the option from there.
Same. It's awful. I don't understand how dropbox still popular given basic things like sharing a folder a headache
