We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Rags1's avatar
Rags1
New member | Level 2
7 months ago

Someone shared a folder with me, and it immediately said I'm out of storage.

Never used DropBox before.   Started a new position and was emailed an invite to edit a folder on DropBox by a co-worker.   My questions are:   This folder is quite large and when I created my log in at the Basic level it said I was out of storage instantly.   Do I automatically need to upgrade to more capacity if all I am doing is sharing this other file?   or is there a version where I can piggy back off theirs and not need my own account? 

  • Hi Rags1, welcome to our Community! 

     

    A shared folder takes up space on both the sender's and the receiver's Dropbox account. 

     

    If you have a Basic 2GB account, and someone shared with you a folder that's 2GB or more, that would immediately reduce your quota, and put you out of space.

     

    If you wish, you can ask the user to share a link with you, but that would allow you to view and download the file, and not edit. 

     

    I hope this clarifies!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Rags1, welcome to our Community! 

     

    A shared folder takes up space on both the sender's and the receiver's Dropbox account. 

     

    If you have a Basic 2GB account, and someone shared with you a folder that's 2GB or more, that would immediately reduce your quota, and put you out of space.

     

    If you wish, you can ask the user to share a link with you, but that would allow you to view and download the file, and not edit. 

     

    I hope this clarifies!

    • bbzebra's avatar
      bbzebra
      New member | Level 2

      Thank you Megan. If the user share the link and you can view and download, will you be allowed to add to the folder? 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey there, bbzebra, happy Tuesday!

         

        You won't be able to do that when using a shared link for view only purposes.

         

        However, if you need to add content to said folder then the sender can create a File Request and send it your way, in order for you to be able to add the content that you need.

         

        I hope this helps! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!