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Forum Discussion
"Unknown Error" when saving an Adobe Premire Pro project directly into a Dropbox folder
I use Dropbox to store most of my files so I can share them easily, so I normaly create the projects directly on a Dropbox sync folder on my PC.
However, since some days ago, I have started getting this error when trying to create or save a .prpoj directly into a Dropbox sync folder:
An unknown error occurred while saving the project
<Name>.prproj (\\?\D:\Dropbox\<directory>.prproj
I believe the error has to do with the "?" in the start of the saving location, which I don't know why it's there. Any ideas on how to fix this issue? Both Dropbox and Premiere Pro are up to date. I've also asked on the Adobe community, but I don't know if this bug is related to Adobe or Dropbox.
Thanks in advance
Thanks for the update Agirres.
In this case then, this might be caused by the syncing process when our app is running while you're also working on Adobe Premiere Pro.
Apart from quitting the app when working on your files through Adobe's Premiere Pro, you might also be able to work-around this issue by pausing the sync.
I know it's not much, but I sure hope this helps to some extent.
Please let me know if there's anything else I can assist with.
I have used Dropbox for creative projects for years - ever since it first premiered, but I only started having this error in the last few months. In both ProTools or Adobe Premiere, saving project files OVER already-saved projects (ie, hitting CTL+S) results in an error from the application saying they can't save. See below:
A similar unknown error comes up with protools.
However, doing a "Save As" works fine - until it's saved. Then, if I try to save THAT file again, I get an error.This DOES NOT happen with any other file type (word, photoshop, for instance). This DOES NOT happen if just save to the desktop OR when I save when DB is quit/not running - so I know it's DB specific. This DOES happen on my laptop.
Windows 10 Pro build 1909. Fast everything. Plenty of disk space.I have this same issue, specifically with Premiere only. Other apps including Photoshop, After Effects & Cinema4D do not have the same behavior even tho they are saved in to the same top level folder structure.
I'm not sure if the issue lies in Adobe or Dropbox's (or both) but my work around instead of doing a file save as is to temporarily pause DB syncing via the system tray icon. Super big pain for sure until the issue is resolved.
- Walter
Dropbox Staff
Hi Agirres; welcome to our Community and happy Monday!
Can you let me know what our desktop app is reporting within your system tray when you're making these changes?
Also, to help isolate the issue, could you please try quitting the Dropbox application by using the following steps:
- Click the Dropbox icon in your system tray
- Click on your profile picture or initials to the right of the search bar and select "Quit Dropbox"
If the issue with creating or saving those projects into your Dropbox folder persists when Dropbox is completely closed, this would suggest that the cause is related to something outside of the Dropbox application. You may want to check other applications or components of your computer's Operating System that could be causing this.
If the issue is resolved when Dropbox is completely closed though, please let me know and we'll take it from there.
Thanks a bunch!
Hey Walter!
It does indeed work when I quit Dropbox, so at least now I have a way to save the projects directly!
So I guess it's a Dropbox issue.
- Walter
Thanks for the update Agirres.
In this case then, this might be caused by the syncing process when our app is running while you're also working on Adobe Premiere Pro.
Apart from quitting the app when working on your files through Adobe's Premiere Pro, you might also be able to work-around this issue by pausing the sync.
I know it's not much, but I sure hope this helps to some extent.
Please let me know if there's anything else I can assist with.
