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kla's avatar
kla
New member | Level 2
8 years ago

"We were unable to complete your request"

A Dropbox business account from my work is trying to share a folder with my personal account. When I try to add the shared folder, I get "we were unable to complete your request." I cannot figure out...
dropbox business
Error Messages
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Shared Folders
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hi there inscape!
 
Have you given another browser as shot? Also, using incognito and ensuring that you’re not running any browser extensions may also just do the trick.  
 
If you’re still experiencing some trouble with this, can you please send us a screenshot (omitting any personal info) so as to have a better understanding of what you’re seeing?
 
Thanks in advance! :upside_down:
KBrooks's avatar
KBrooks
New member | Level 2
6 years ago

Hi, I'm trying to remove access to certain sub folders for some users, and each time it comes up with this error message. I've now tried Safari and Chrome - not working. Please let me know how to resolve. Thanks. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi there KBrooks, 

    Thanks for trying out some initial troubleshooting - awesome work!

    The next step I'd suggest taking is to clear the cache and ensure that you're not running any third party browser extensions. 

    Let me know if this helps!

    • muliar's avatar
      muliar
      New member | Level 2
      2 years ago

      Same for me in Firefox.


      Same for me.
      But browser's console shows correct error. Why would not you show actual reason instead of obscure "We were unable to complete your request"

       

       

       

      HRPOST
https://www.dropbox.com/2/sharing/alpha/share_folder
[HTTP/2 409  647ms]

Uncaught (in promise) 
Object { message: "You don’t have permission to perform this action.", raw: {…}, summary: "no_permission/...", error: {…}, headers: {…} }

​

       


      However I am able to just copy contents to my dropbox.

      This is definitely a bug.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey muliar - thanks for bring this to our attention.

         

        Could you let us know if you're able to find the folder in your sharing tab?

         

        Also, does the error persist on other browsers or after clearing your browser's cache? 

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