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rbkeep's avatar
rbkeep
Helpful | Level 5
8 months ago
Solved

When I try to upload content using the website, nothing happens.

Since last week I have been unable to upload any files to the Dropbox website. When I click 'upload or drop' and then choose 'file', nothing happens. I have tried clearing the browser (Chrome) cache ...
sync
upload
Web
  • Matt_DBX's avatar
    Matt_DBX
    8 months ago

    Hey rbkeep, Another engineer from Kevin's team here. We put in a fix today for a related issue, and I think it may also help with the issue you've been seeing. It should be live on the site as of when I posted this message. Please let us know if you're still having trouble uploading later on today and we can continue to investigate.

    Thanks,
    Matt

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey there, rbkeep, let's see what we can find together about this! 

 

I know this  might sound trivial, but have you made sure your account has enough space? 

 

Does this happen when you try to upload content on a specific path of your account, or the results remain the same no matter the place you're trying to upload to? 

 

Let me know more, and we'll take it from there! 

rbkeep's avatar
rbkeep
Helpful | Level 5
8 months ago

Hi Megan,

 

The only plug-ins I have are AdBlock (which is 'off' on the Dropbox website) and Adobe Acrobat. 

 

I have reset Chrome to default settings. 

 

I can't use the desktop version of Dropbox, unfortunately, because my work laptop doesn't have the storage capacity for it. 

  • Kevin DBX's avatar
    Kevin DBX
    Icon for Dropbox Engineer rankDropbox Engineer
    8 months ago

    Hi rbkeep I'm an engineer that works on the website here. It seem that you're saying that after you select "Upload >> file" you don't see a dialog popup on the page to let you choose files, which obviously makes things pretty difficult. Are you able to drag files from Windows Explorer onto one of the folders on the website and do they upload?

     

    If the answer is yes can you try clicking on this link, and then once the page loads clicking the "Choose File" button under the "Try It" section and see if a file picker shows up there? 

    That will help us rule out any external issues first.

     

    Thanks,

    Kevin

    • rbkeep's avatar
      rbkeep
      Helpful | Level 5
      8 months ago

      Hi Kevin,

       

      You are correct that no pop-up appears to enable me to actually choose the files I want to upload.

       

      I'm honestly not sure how to drag files from my desktop (Windows Explorer) to the Dropbox website...

       

      Thanks,

      Rosanne 

       

       

      • Matt_DBX's avatar
        Matt_DBX
        Icon for Dropbox Engineer rankDropbox Engineer
        8 months ago

        Hey rbkeep, Another engineer from Kevin's team here. We put in a fix today for a related issue, and I think it may also help with the issue you've been seeing. It should be live on the site as of when I posted this message. Please let us know if you're still having trouble uploading later on today and we can continue to investigate.

        Thanks,
        Matt

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