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rbkeep's avatar
rbkeep
Helpful | Level 5
8 months ago
Solved

When I try to upload content using the website, nothing happens.

Since last week I have been unable to upload any files to the Dropbox website. When I click 'upload or drop' and then choose 'file', nothing happens. I have tried clearing the browser (Chrome) cache ...
sync
upload
Web
  • Matt_DBX's avatar
    Matt_DBX
    8 months ago

    Hey rbkeep, Another engineer from Kevin's team here. We put in a fix today for a related issue, and I think it may also help with the issue you've been seeing. It should be live on the site as of when I posted this message. Please let us know if you're still having trouble uploading later on today and we can continue to investigate.

    Thanks,
    Matt

rbkeep's avatar
rbkeep
Helpful | Level 5
8 months ago

Hi Kevin,

 

You are correct that no pop-up appears to enable me to actually choose the files I want to upload.

 

I'm honestly not sure how to drag files from my desktop (Windows Explorer) to the Dropbox website...

 

Thanks,

Rosanne 

 

 

Matt_DBX's avatar
Matt_DBX
Icon for Dropbox Engineer rankDropbox Engineer
8 months ago

Hey rbkeep, Another engineer from Kevin's team here. We put in a fix today for a related issue, and I think it may also help with the issue you've been seeing. It should be live on the site as of when I posted this message. Please let us know if you're still having trouble uploading later on today and we can continue to investigate.

Thanks,
Matt

  • rbkeep's avatar
    rbkeep
    Helpful | Level 5
    8 months ago

    It works now!!! THANK YOU!

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