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Forum Discussion
Why has my sharing been interrupted on my account?
I am getting the following message when I try to share a specific folder
Can’t share file
Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.
I have not received an email regarding this about it. I don't believe that any files in the folder contain malware and don't have any information about how to resolve the issue. What to do?
- Jay
Dropbox Staff
Hi taylorGroup, thanks for bringing this to our attention.
Have you recently tried to share any files that could contain malware, even if they weren't in that folder?
This will help me to assist further!
I'm experiencing the exact same issue. Hadn't used my Dropbox account in years. Yesterday I had the need to share a file through it and couldn't due to:
Can’t share file
Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.
Have no idea of how I may have violated the Terms.
Any advice?
- Mark
Super User II
zdrauna wrote:
Have no idea of how I may have violated the Terms.
Any advice?
Log a ticket via www.dropbox.com/support and ask for help
