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taylorGroup's avatar
taylorGroup
New member | Level 2
5 months ago

Why has my sharing been interrupted on my account?

I am getting the following message when I try to share a specific folder   Can’t share file Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sha...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi taylorGroup, thanks for bringing this to our attention.

 

Have you recently tried to share any files that could contain malware, even if they weren't in that folder?

 

This will help me to assist further!

zdrauna's avatar
zdrauna
New member | Level 2
5 months ago

I'm experiencing the exact same issue. Hadn't used my Dropbox account in years. Yesterday I had the need to share a file through it and couldn't due to: 

Can’t share file

Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

 

Have no idea of how I may have violated the Terms.

 

Any advice?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 months ago
    zdrauna wrote:

    Have no idea of how I may have violated the Terms.

    Any advice?

    Log a ticket via www.dropbox.com/support and ask for help 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey zdrauna, if you're having any issues submitting a ticket to our support team, let us know.

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