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Forum Discussion

Laurie Solle's avatar
Laurie Solle
Explorer | Level 4
4 years ago
Solved

'Desktop' can't be opened because the original item can't be found.

I have a Mac.  I went to use Dropbox to upload some files.  I got a message saying I needed to update. I followed all the prompts that popped up and ended up with Dropbox copying or moving my deskt...
desktop
Quota
Storage space
sync
  • Jay's avatar
    Jay
    4 years ago

    It sounds like you have enabled the computer backup feature. 

    Could you try disabling it using these steps, which will then give you an option to move the file back to their default location.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey IWantMyFilesBack, sorry to hear about this.

 

It sounds like you might have enabled the Dropbox Backup feature at some point on your computer.

 

If that's the case, you can disable it as outlined here. 

  • Sosaconsal's avatar
    Sosaconsal
    New member | Level 2
    3 years ago

    Hello. I'd tried everything. Finally I decided to go to an Apple Service to solution this issue. Obviously, I paid. And it happened one month ago, approximately: Dropbox customer support is lousy...

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