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Forum Discussion
Dropbox saying it's full, when it's completely empty
Hi Dropbox Community,
Looking help. I read several post, and tried several things found on this post but my problem is still there. I’m encountering an issue with my storage space. I have a FREE account with 11.5 GB. I referred a few friends a long time ago and did everything possible at the time to increase my FREE account limit, so now it's set at 11.5 GB which I like very much, however I’ve deleted several files from my Dropbox several months ago, but my available storage space hasn’t updated. It still showing as 108% full. I removed Dropbox and folders from 4 other devices (PC and iOS), and removed the app from my WD My Cloud NAS.
I’ve tried logging in and out, reviewing the account set-up and removed all the old apps that were sync (Bamboo Paper, pdfReader, Word, Excel, etc) and checking the deleted files folder, but the problem still persists. My limit is currently at 11.5 Gb, and I fear that if I delete my account, and try logging back in, I will find myself with the basic free 2GB which I don't want.
Has anyone experienced something similar? Any tips or steps to get the storage space to update correctly?
Thank you,
I’ve deleted several files from my Dropbox several months ago, but my available storage space hasn’t updated.
Have you checked your Backups page? Also, take a screenshot of your usage as shown on your Plan page and post it here. It should look like this:
Hi Rich, It worked !!! Thank you very much :) I did not know about this backup page. It seems that I had my Garmin backing up on a regular basis and taking up 11.8 GB. I deleted the backup file and regain access to my Dropbox. Prior to deleting this file, my usage showed that a backup file was taking all of my available space, this is why I erased my Dropbox app from my NAS, thinking it was the root cause of the problem. Here is the message after deleting my Garmin backup:
Once again Rich, thank you for your precious help :) Have a great Saturday evening.
- Rich
Super User II
I’ve deleted several files from my Dropbox several months ago, but my available storage space hasn’t updated.
Have you checked your Backups page? Also, take a screenshot of your usage as shown on your Plan page and post it here. It should look like this:
