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Forum Discussion

oppewal's avatar
oppewal
Explorer | Level 3
2 years ago

Dropbox says full but is empty and does not synchronize

My dropbox is empty and won't sync. I have already reinstalled the app and cleared the cache. I work on an iMac with 8 gb of memory and my dropbox has 18 gb of memory. Does anyone know of a solution so I can use Dropbox again?

Error Messages
Quota
Storage space
  • Jay's avatar
    Jay
    2 years ago

    Hi oppewal, thanks for bringing this to our attention.

     

    Could you check the plan page to see if the space is being taken up by shared folders or a backup?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi oppewal, thanks for bringing this to our attention.

     

    Could you check the plan page to see if the space is being taken up by shared folders or a backup?

     

    This will help me to assist further!

    • oppewal's avatar
      oppewal
      Explorer | Level 3
      2 years ago

      thank you. There where back-ups that i did't know of. I delete them and not it is finaclly working again.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to have helped out! If you need any further assistance in the future, please let me know.

         

        Enjoy your weekend!

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