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Forum Discussion
Getting a 'not enough Dropbox space' error, when I have plenty of space
Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my iphone (which indicates to me a poorly written client on mac).
Resolution: sign out and sign in again.. but that means setting up my profile again each time, choosing locations, and closing badges, and so on and so on - and this take a lot of time.. What's the real fix or workaround here? And why haven't dropbox fixed it.
Why on earth would I buy an upgraded plan when something as simple as this fails to function correctly..
Other tests I've tried: complete uninstall / reinstall.
Hi conalwn,
I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.
For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!
Regards,
Ben
Well - that is an interesting question.
Yes, iphone client will do photo upload to success.. BUT..
I get a warning - see screenshot (attached):
"URGENT! You've used 4% of your storage!"
4% of 7 GB is 280MB.. is that 'really' urgent when I'm trying to upload 5MB of photos?
The Mac Client is my Key method of syncing.
I have left my `mac in the position where it is failing (so i've not signed out and signed back in again).
* Dropbox use: I am using 3.7% of 7.0GB.
* I have 270MB in my photolibrary on my iphone that should sync when I connect it.
* "not enough dropbox space" appears on connection of the device. However, I'm being pushed to 'upgrade' to more space... but I don't need to do that!
* failure still occurs if:
** If I delete the cache files and restart the client
** Restart the iphone or any other devices.
But :
* If I remove EVERYTHING out of my dropbox so usage is 0%, the sync works.
Questions:
1) Is there any way I can view dropbox logs to find out what is going on?
2) Are there any server logs the dropbox team can view to diagnose?
3) Is this an agressive marketing push to get me to upgrade space?
- Hi
I received a free promotion (purchased HP PC) for 100 gb for a yr. Every time I open Dropbox on the iPhone I get an Urgent message on top of the screen that ask me if I want to upgrade since I only used 2% of my storage. How can I stop this message?- Jay
Dropbox Staff
Thanks for the image, if you click the notification bell at the top, what message do you see there?
By the way. When I clicked to SEND the message .. that big storage banner flickered on the screen again then disappeared. It's trolling me! lol
Here's the screen shot
Thank you.
My expectation is that it is something to do with the dropbox cache.
Because - if I sign out of the account and sign in again the cache is deleted and the issue is resolved.. (until the next time!).
And in testing, I can also delete the contents of the cache and it appeared to resolve the issue - but I have to be careful.
I've had the account since 2009 but I don't think longevity is the issue 🙂
I am experiencing a similar problem using a PC. I started as a Basic user. Through referrals I have 8.25 GB of space available. I am getting a message at 2GB that I have reached my limit.
I am also experiencing problems with syncronising folders. This is not something that has occurred before. I think I am using Dropbox for about 10 years now. I think syncrhonising is connected to the limit on space issue.
That folder is a subfolder of my dropbox (see screenshot).
Usually, connecting my iphone and letting the images propagate works fine.
But regularly, when my dropbox has plenty of space, I see 'not enough space' message, as demonstrated.
And this can happen when I'm only try to sync, for instance, 5MB of photos. there is plenty of spare capacity in dropbox and on the iphone, and on the mac. If I connect 'another' device, say an SD card or another iphone, I will see the same message from dropbox.
If I sign out of dropbox and sign back in again the syncing will be restored -- but that requires reselecting a whole load of options and is not a viable solution.
And just in case you also want to know the version:
