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Forum Discussion
I see a folder with 265GB of data, but when I open it, it's empty.
Hi. Please help me.. I am on macbook pro 2015, macos storage management shows my dropbox folder to be 265.4GB, but when I click to see what is inside- it is empty. My plan is 2GB, so where are my fil...
Walter
Dropbox Staff
Dropbox StaffHey ob6gottablast - sorry to hear about this.
It seems like the Dropbox Folder on your computer was not deleted when you uninstalled the Dropbox desktop app in the first place.
Can you navigate to the Dropbox Folder now and delete it from your Mac?
This should free up any hard drive space that was taken up by the Dropbox folder.
Just make sure you don't need any of the files that are stored there first.
I hope this helps and please keep me posted on your progress.
That false storage folder issue on macOS can be super confusing! From my experience, sometimes these folders pop up when your Mac is trying to organize files or something gets stuck during an update.
Hello, sorry for the late response, broke my arm. I do need the files inside the folder because I make music, and I fear some of my projects can be in the folder. Is there no way for me to view the folder with all of its files? ;(
- Megan
Hey ob6gottablast, I hope you're feeling better!
If you locate your Dropbox folder using Finder and try to open it that way, does it look empty there too?
Do you see your content when visiting your account online?
Hello, so I tried opening it and was empty.. also for some reason I have three other dropbox folders but they take up no space. As for the website it still shows the same thing as the initial photo I sent and three small folders, no sight of the 265 gb
